Position Summary:

The primary objective of the Customer Service Representative is to ensure timely and accurate delivery of customer orders, thereby fostering a positive customer experience.

Responsibilities:

• Answer incoming calls that deal with Customers’ needs and expectations.
• Input orders into SAP system.
• Approach customer concerns with an owner mindset to identify the root cause and communicate with key stakeholders to avoid similar concerns.
• Collaborate with the sales department and ensure they are informed about company policies.
• Ensure timely delivery of customer orders by liaising with various departments within the company.

Required Qualifications:

• Bachelor's degree in Business Administration, International Trade, Business Relations, or related field.
• Advanced level of English.

Skills:

• Experience in customer service or sales.
• Availability to travel up to 20%.
• Intermediate to advanced proficiency in MS Office.
• Advanced level of English
• Strong spelling and grammar.
• Goal-oriented.
• Service-oriented attitude.
• Team player.
• Dynamic and proactive.
• Assertive communication.
• Conflict resolution skills.
• Ability to work under pressure.
• Proactive problem-solving with both internal and external clients.

Technical Knowledge:

• Experience with SAP.
• Preferably knowledge of Lotus Notes.
• Intermediate to advanced proficiency in MS Office.
• Preferably knowledge of Sales Force.

Recommended Requirements:

• Hybrid scheme (Campinas).
• Enjoyment of interpersonal relationships.