Mission

Improve the life quality UX and UI of our user's through all of our communication channels and processes.

Outcomes

• Improve Google Play store reviews
• Improve Facebook reviews
• Improve our customer's experience through excellent service
• Improve our loyalty program through new initiatives and proposing new perks
• Improve our chatbot to be able to handle multiple scenarios and users requests

Day to Day

• Customer Chat Support
• Provide insights into the data science team about knowledge acquired from users' conversations
• Deal with technical issues hand on hand with the engineering team

What You Bring to the Team

• Ability to understand people and always treat them with respect and empathy
• Sharing values like trustiness, confidence, empowerment and being rewarding

Desirable Skills

• Written language and communication skills
• Proficiency in Content Generation
• Designing skills
• Digital Marketing Experience
• Multicultural knowledge
• Active financial services customer
• MySQL
• Word Press
• Basic Programming Structure/mindset

Platforms

• Google Ads
• Facebook fan page
• Tawk To
• APK Drive