Who we are

GBH is a technology consulting company with deep roots in product engineering and IT. At GBH, we develop technology initiatives that reduce risks and improve bottom-line. Our company products include tech enabled innovation, it managed services, custom software development and it staff augmentation that create industry-leading results.

All of these products have been tailored to help companies improve the speed in which they reach their expected outcomes, create industry-leading competitive advantage through technology as well as guarantee business continuity and reduce risks.

Description

The focus of the Design Management role is to bridge the gap between business and UX. As a leadership role, the Design Manager is responsible for managing a design team (chapter), mentor the chapter members and collaborate with other managers (chapter leads) to define and improve the UX processes.

The role of Design Manager is both a hands-on and strategic role that demands a solid background in the conceptualizing, designing, and creating first-class product experiences for the product’s consumers.

Design managers also coordinates all the design work required during the production of the technical deliverables needed to build a digital product. Design managers work together with software architects, technical leads, software engineers and service delivery managers, along with product managers and clients to create coordinated designs which can be used during the build and aid maintenance of the product once complete.

Objectives

Design Managers bring out the best in the individuals they lead. They understand the motivations and needs of their team members as well as business opportunities and align them for the greatest positive impact.

They are part of the design leadership team and help define, design, and implement our overall design team strategy. They must choose where to do the pragmatic or obvious things so they can deliver innovative and impressive experience where it matters. They build upon insights, work with cross-functional teams and clients to deliver incredible experiences.

Design Managers spend most of their time leading design projects, while also focusing on mentoring the growth of their direct reports and personal and professional growth.

Responsibilities

• Work closely with product and engineering teams to create engaging user experiences that meet client’s expectations and produce positive measurable outcomes.
• Make strategic decisions as well as trade-offs based on project goals.
• Provide any assistance to UX`s team, creating a cohesive and collaborative working environment keeping good design at the forefront of everything.
• Review and approve the design solutions created by the assigned team members, drive the assigned team`s members in their tasks, actively participate in the discussions about any project and assume entire responsibility for the proposed design solutions.
• Establish and follow a performance evaluation routine delivering constant feedback and encouragement to assigned team members and set the expectations about their delivered results throughout the duration of a project.
• Mentor and guide assigned team members and motivating them to achieve their goals.
• Plan the next career levels for their assigned team member, observe their professional evolution and reward them according to a fair system of meritocracy.
• Discover and select talented designers, develop their skills and group them into high performance UX teams.
• Assist in ongoing strategic planning to ensure organizational alignment.
• Contribute to the definition and evolution of work processes, technologies, systems and performance metrics that allows for effective and efficient design.
• Contribute for the optimization of work flows and propose new work methodologies or new project approaches when needed.
• Maintaining thorough documentation of the design process.
• Conduct team training on new developments within the design world or new business guidelines.
• Keep up to date with industry trends and actively participate in establishing a strong design culture.
• Contribute for the implementation of an innovation culture, by applying design thinking techniques and by encouraging discussions about a future vision.

Requirements

• Advanced or native English level. 
• +5 years of demonstrated UX & Visual Design experience with familiarity with Lean UX, Design Thinking and working within agile development methodologies. 
• +1 years of leadership experience including people management. 
• Proven experience in a multi-client environment. 
• Excellent written, verbal, and interpersonal communication skills. 
• Strong analytical skills that ensure accurate interpretation of research information to formulate the most suitable product approaches and strategies. 
• Works well with ambiguity under tight deadlines and committed to deliver outcomes. 
• Exceptional skills in ideation, sketching, wireframing, user flows, mapping and information architecture. 
• Ability to identify and suspend bias in place of user insight and business objectives. 
• Excellent organizational, time management, communication, and presentation skills. 
• Strong experience working with cross-platforms products, design patterns, and big ecosystems (webapps, websites, responsive design and iOS and Android apps). 
• Passion for learning and innovation. 
• Dominance of design tools such as Figma, Sketch, InVision Studio, Adobe XD and/or other UX & prototyping software. 
• Demonstrate an ability to navigate complex situations and tasks with calmness and composure, setting an example for junior personnel. 
• Strong work ethic and self-motivation with ability to take ownership, prioritize, meet deadlines and work independently. 
• High level of respect when questioning hypotheses and ability to give and receive feedback in the same fashion. 

Desirable 

• Master’s degree in Industrial Design, Industrial Engineering, Software Engineering. Human-Computer Interaction, Multimedia, Digital Design or a minimum of 5 years of professional UX design experience. 
• Certifications of courses related to the design area that endorse the knowledge acquired. 
• Strong knowledge (or skills) in CSS, HTML, and Javascript.

Other requirements

PC (desktop or laptop), with webcam, mic & adequate processing power.

Compensation & Benefits

Competitive salary

Tenure bonus

English proficiency bonus. Fully paid English classes if you do not qualify for the Bonus

Career Path program with dedicated budget

Paid vacations

Private health insurance plan

Lifestyle & Flexibility

Remote work

Special schedules

Co-working facilities available in DR

Fully paid leaves for birthdays and special dates

Enhanced time off for paternity/maternity & marriage leaves

Paid time off during sick days

Friendly and inclusive work environment

Terms of recruitment

Working days from Monday to Friday (40 hours a week)

Equal opportunities

The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, and language.