In Spin by OXXO we are looking for a:

 Loyalty Partnership Manager

We are looking for a Loyalty Partnership Manager that can manage and lead Spin by OXXO’s loyalty levers amongst a fast paced and growing network of value adding offerings.

Activities:

As Spin looks to become the most used and favorite payment method in Mexico, customer loyalty plays a pivotal role, Spin’s relationship with FEMSA’s loyalty offerings are key in securing an optimal customer experience and business success.

• Oversee Spin’s umbrella loyalty strategy both with OXXO PREMIA’s reward program and new Spin Loyalty initiatives
• Collaborate with Digital@FEMSA Coalition team to meet Spin’s loyalty needs
• Direct consumer communication governance for product usage and retention
• Regularly review our partnership strategy to ensure it supports business objectives
• and make recommendations accordingly
• Liaise with internal stakeholders to ensure engagement and viability of new and
• existing partnerships
• Take ownership of all corporate partnerships in relation to the loyalty program, and
• work with them to generate offers for members in line with the strategy
• Establish fulfillment processes for offers and work with business units and external partners to implement these all the way through concept to the post-
• implementation review of results
• Develop targets and KPIs for each partner, offer, and activations
• Manage all partnership processes and reporting as built out by yourself and your
• team
• Initiate and maintain regular communication with key business units regarding
• plans and promotional activities
• Act as the local project manager for Spin’s loyalty program. (OXXO PREMIA)
• Work closely with the commercial teams on securing an always-on stream of
• merchants’ offers to for Spin – OXXO PREMIA

Preferred:

• 5-8 years relevant Customer Success / Loyalty Programs
• Comfortable with a fast-paced environment

Required:

• Bachelors degree or equivalent
• Proven success leading Loyalty program and engagement initiatives
• Deep understanding of consumer trends
• Experience using statistics