Paradero Hotels: 

In 2021, we opened Paradero Hotels, the first experience-inclusive hotel brand in Mexico/North America. Since opening in February, we have appeared in 225+ major publications (CNT, AD, T&L, NYT, etc) and have gained 120k instagram followers. In addition, Paradero has already secured additional real estate to develop branded residences that will be integrated into Paradero’s operations. Thereafter, Paradero will look to grow to other destinations in Mexico and/or the US. 

·      Website: https://www.paraderohotels.com/

·      CNT:https://www.cntraveler.com/story/paradero-todos-santos-first-in

·      IG: https://www.instagram.com/paraderohotels/?hl=en

The hotel is located in Todos Santos, the upcoming destination near Cabo (think Cancun-Tulum effect) ripe with all types of activities. Empty surf breaks, organic produce, baja style tacos, best kite surfing/diving are part of the everyday lifestyle. Todos Santos is located 45 mins away from SJD Int Airport with incredible / cheap / frequent connectivity to any major city in the US and Mexico.

Job Description

The Role:

Reservations Agent, a critical position for our business.

If you are:

·      A hustler that understands that sometimes resources are relatively scarce and hacks are necessary to solve problems;

·      Willing to fail over and over again knowing that one day success will come;

·      Independent and experienced, capable of managing and initiating projects on your own and delivering results under a changing environment;

·      Almost a cynic and need to find out what is what for yourself by digging deep into the data, and;

·      You are willing to get deep into our client's minds to figure out what the best way to get to them onboard is, regardless of the hassle

·      And cares for values and the community,

Then this job is for you 😊

Main Responsibilities: Owning and managing Paradero’s marketing and conversion funnel

·      Reservations: Manage all reservation requests that are coming through Paradero’s direct and B2B funnels.

·      Pre-Arrival: Create customized itineraries for guests and/or groups that have already booked with Paradero.

·      Customer Relationship Management: Continue managing relationships with key repeat gests and B2B clients.

Compensation:

·      Salary is competitive and negotiable.

·      Opportunity to earn an attractive bonus in results and performance.

Location:

·      CDMX

·      Initial on-boarding in CDMX with on-boarding in Todos Santos.

Qualifications

·      Excellent written English & written communication skills.

·      A passion for creativity, design, and a desire to learn

·      Intermediate or better knowledge of word processing tools such as Microsoft Word, Google Docs, etc.

·      Experience with mailing systems, knowledge of the basics of email-marketing

·      Previous experience in hotel reservations roles.

·      An analytical mindset that guides your intuition. You’ll need to make data-driven decisions.

·      Working together with marketing teams translating customer needs to actionable items.

·      Leadership mindset and behavior.